Store & Product FAQs

Answers to common questions about our products and the purchasing process.

Downloads

I lost the download file I purchased. How can I get another copy of it?

Error When Checking Out/Order Will Not Complete

While trying to check out you get an error and your order will not go through.

Forgotten Password

You've forgotten your password.

Incorrect Quantity in Shopping Cart

You have the incorrect quantity of a product in your shopping cart.

Invoices and Purchase History

I never received my invoice for an order. Did my order go through?

Purchase Not Completing

You can't seem to complete the checkout process.