First Impressions : Creating WOW! Experiences

Next Sessions:
Wednesday, September 17, 2008

Learn how to make great first impressions that last. Discover ways to:

• Build your team from the ground up, based on the experience you define.
• Cultivate volunteer “wow-makers.”
• Keep things like announcements, communion and the offering from distracting your guests or making them feel like outsiders.
• Determine the “rules” your church has even if you don’t know them yet.
• Experience hands-on training that will empower your volunteers.

Hear what people had to say after attending the First Impressions workshop:

"The workshop merged biblical and secular principles and provided hands-on tools that can be implemented elsewhere. Excellent job and I look forward to seeing individuals have more "wow experiences" at our church." - Stacey, Philadelphia, PA
"It was very valuable. First Impressions is definitely something any church could use, regardless of size or budget." - Katie-Lee, Upland, IN.

Want more? Read a related article from the 2008 Specific & Practical Magazine

Presenter: Mark Waltz, Pastor of Connections
Mark Waltz is a unifying force at Granger where he oversees adult relational connections, including groups, guest services and volunteer strategies. Mark’s book, First Impressions: Creating Wow Experiences in Your Church, addresses the issues of guest attendance growth and volunteer development, offering strategies for making high-impact first impressions. Mark’s ministry expertise is complemented by his marketplace experience, which includes retail management, employment and recruitment. By the way, he’s got a blog: BecausePeopleMatter.com.

Presenter: Shelley Arredondo, Experience Specialist
Shelley oversees the processes that help create “Wow” impressions for first-time guests. She coaches over 700 volunteers in greeting, security, traffic flow and guest services. Her passion for the local church and for people encourages volunteers to step out and make a lasting mark on those who come to “test the waters” at Granger. Shelley’s experience stems from 14 years in restaurant development, with leadership roles including Director of Training at TGI Friday’s®.

This workshop will be held on the campus of Granger Community Church. Check-in begins at
8:30 a.m. The sessions will run from 9 a.m. to 4 p.m. Lunch and breaks will be provided.